We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as other secure payment methods displayed at checkout, such as PayPal, Apple Pay, Google Pay, and Shop Pay, and any other payment method indicated on our store. All transactions are protected by a secure payment system.

If you notice an error in your order (size, color, delivery address, or otherwise), please contact us as soon as possible at service.client@gabardinespantalons.info. We will do our utmost to accommodate your request before the order is shipped.

Once your order has been shipped and the package is on its way to your address, it can unfortunately no longer be modified or canceled.

However, we offer free returns. If an item is not suitable for you, simply use the prepaid return label included in your package and return the relevant products in accordance with our return policy.

Our goal is to ensure a simple and worry-free shopping experience, from placing your order through to a potential return.

At Gabardines, we are committed to shipping your order quickly, securely, and with complete transparency. All orders are shipped from France and include a tracking number.

For deliveries within the European Union, shipping is free, with no minimum purchase required.

Orders are prepared within 1 to 2 business days. Once shipped, you will receive a confirmation email containing your tracking link.

Delivery typically takes 2 to 5 business days, depending on your destination country. Shipments are handled by DHL.

All orders delivered within the European Union include VAT, and no additional customs fees apply.

If you have any questions about your order or its delivery, our customer service team is available at service.client@gabardinespantalons.info.

As soon as your order has shipped, you will receive a confirmation email containing your tracking number and a DHL tracking link allowing you to track your package in real time.

We currently ship to all countries in the European Union.

We take the utmost care in preparing and shipping each order. However, if your package or one of the items received is damaged upon arrival, please contact our customer service team as soon as possible at service.client@gabardinespantalons.info.

To help us process your request quickly, please include your order number and a few photos showing the damage in your email.

After review, we will offer the most suitable solution, whether it be a replacement, exchange, or free return.

Your satisfaction is our priority, and we will do everything we can to resolve the situation as quickly as possible.

We are sorry if you received an item different from the one ordered. If an error occurred while preparing your order, please contact our customer service as soon as possible at service.client@gabardinespantalons.info.

To help us process your request quickly, please provide your order number.

After verification, we will arrange the return of the incorrectly received item and offer you a suitable solution, whether it is an exchange or the shipment of the ordered product, at no additional cost.

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as you received it: new, unworn, unused, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, you can contact us at the following address: service.client@gabardinespantalons.info

Please note that returns must be sent to the following address: 14, Rue Jean XXIII, 95220 Herblay‑sur‑Seine, France

A return label will be included in your package, along with detailed instructions on how to return your item.

Items returned without prior request will not be accepted.

If you have any questions about a return, you can always contact us at: service.client@gabardinespantalons.info

Damaged Items or Order Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong product, so that we can assess the situation and resolve it as quickly as possible.

Exchanges

The fastest way to get another item is to return the one you have, and then, once the return has been accepted, we will send you the new product.

14-Day Right of Withdrawal (European Union)

In accordance with European regulations, you have a 14-day period to cancel or return your order, without justification, if it is shipped within the European Union.

As stated above, the item must be in its original condition: new, unworn, unused, with its tags and in its original packaging, accompanied by proof of purchase.

Refunds

We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not.

If the refund is accepted, it will automatically be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at: service.client@gabardinespantalons.info

At Gabardines, we want you to shop with confidence. If an item is not right for you, you can return it free of charge thanks to our simplified return policy.

Each order is delivered with a prepaid return label, allowing you to easily return the items in question at no additional cost.

To be eligible for return, items must be returned in their original condition, unworn, unwashed, and with their original tags attached.

Once your return has been received and inspected, the refund will be issued to the payment method used at the time of purchase.

If the refund is approved, it will be automatically issued to your original payment method within 10 business days.

To access your Gabardines account, click on the My Account icon located at the top of the site, then enter the email address and password associated with your account.

If you have forgotten your password, use the "Forgot password?" option on the login page. You will receive an email allowing you to create a new password.

If you are still unable to access your account or if you need assistance, our customer service team is available at service.client@gabardinespantalons.info.

We are here to help you quickly regain access to your account and your orders.

If you have forgotten your password, use the "Forgot password?" option on the login page. You will receive an email allowing you to create a new password.

Unless otherwise stated, only one discount code can be used per order. Promotional offers and discount codes are generally not combinable.